SHIPPING INFORMATION

A MESSAGE TO YOU

We understand your excitement to receive your order, and we share that enthusiasm! That's why we make every effort to speed up the delivery process, ensuring you receive your items as quickly as possible

Our hard-working team processes all orders within 1-3 days of purchase, Please be advised that delivery times may extend during holiday seasons and public holidays, particularly during Easter and Christmas periods. 

You will typically receive your order within 4–14 business days of placing your order. Please note that this timeframe does not account for any potential delays caused by courier services

Our products are mainly stocked and shipped from Australia, with our warehouses strategically situated in Victoria and New South Wales. However, we also have warehouses in China to ensure efficient supply chain management. On occasions this means some high-demand products will be shipped from one of our warehouses located in China this is based on stock levels and demand to best serve our customers, however, this won't cause any delay in shipping times and products will still arrive in the time frame. This excludes any delays caused by couriers. 

In the rare event of any delays in your shipment, we sincerely apologize for any inconvenience caused. Please note that these delays typically occur after your products have left our warehouses and are in the hands of postal or courier companies Furthermore, we recommend checking your Spam/Junk folder for your Shipping Confirmation email, as it may occasionally end up there. If you encounter any difficulties tracking your order, please don't hesitate to contact us via our 'Contact Us' page! We're here to assist you. 

When ordering multiple products, please be aware that they may arrive separately at different times due to varying stock levels at our warehouses. Nevertheless, rest assured that all packages are scheduled to arrive on time according to your order.

If your order is nearing the end of the delivery period, we sincerely apologize for any inconvenience this may cause. While such occurrences are rare, they can happen during busy periods, mostly beyond our control and influenced by postal services. If you have any inquiries, please reach out to us through our Contact Us page. Rest assured, your order will be promptly shipped to you.

We are pleased to offer fast and free delivery Australia-wide on all orders, with no minimum purchase requirements, unless stated otherwise.

Upon processing and shipping your order, you will receive a shipping confirmation email containing your tracking number for easy monitoring during transit.

For order-related inquiries, kindly email us via our Contact Us page with your order number to ensure prompt assistance from our team. Expect a response within 24–48 hours.

Please be aware that while our products are stored and shipped from Australia, they are manufactured in China to provide you with quality items at competitive prices.

WE APPRECIATE YOUR CHOICE TO SHOP WITH US AND VALUE YOUR CONTINUED SUPPORT